Support

Support and contacts

Avatar Refund and Replacement Policy

Our avatar vendors utilize a self-locking technology to ensure that once you start using them, they become locked to you as you make a purchase, guaranteeing that you receive the avatar that you want. All Luskwood avatars are sold with copy, modify, and no transfer permissions; as such, there is no way our avatars can be returned for a refund.

If you have purchased any Luskwood avatar, you can get a replacement at any time. We guarantee our vendor avatars against deletion, mistakes, or Second Life inventory loss (this guarantee obviously cannot apply to any modifications you have done to the avatar; you'll have to redo those).

The support monolith

If you need a new avatar, do not purchase a replacement from the vendor; simply use our support monolith by just clicking on it. You can find it in the big tree. 

If you purchased your item using the Second Life Marketplace, then you can request redelivery from your order history page.

Custom Avatars

Unfortunately, we are unable to offer completely custom avatars in Second Life.

Avatar Recolors and Modifications

While we do encourage everyone to try to learn to customize their avatars on their own, we do understand that this not always the most practical or easy thing to do. We provide, as a service, several types of customizations for our customers. We do not provide a definite timeframe for customization work, but we do try to turn them around in a timely fashion.

Note that because we do get many mod requests, we may not be able to take your request at certain times when avatar development is very busy. 

You can select from any one or a combination of the following for your avatar.

  • Gender Changes: (Free) Hey, stuff happens, life can be complicated, we understand, and we will be happy to provide you with the other gender of any avatar you have purchased.
  • Eye Color Changes: (Free) We will be happy to change a given avatar's eye color. We will need the <RGB> color values for the new eyes you would like.
  • Tattoo/Marking Application: (Free) If you have a set of tattoos or custom markings already drawn out onto a body template (preferably on a transparent layer of a photoshop document), and simply need them burned into your avatar's skin, we are happy to do this for you free of charge.
  • Skin/Face Color Changes (L$350) We can provide you with a new skin/face shading, based on the skin that you have purchased. Those are the only parts of our avatars that are not easily owner-modifiable so someone looking to make their own color from scratch will still need our help with these parts.
  • Full Avatar Color Changes (L$1200) For more of an investment, we can provide a full re-coloring of your avatar to your specifications. This can include hair color and eye color changes. This does NOT include texture re-works, ie adding spots or stripes or otherwise modifying the design of the texture.
  • Misc/Other Work (Variable L$) This encompasses anything not covered in the prior categories mentioned. Includes but is not limited to texture alterations and changes to shape/structure. This will generally be minor work that simply does not fall into a category; we reserve the right to refuse any request that we judge to be too time-consuming for our current time constraints.

Please contact Eltee Statosky or Michi Lumin in-world to check on modification availability.

Contact Information

If all of the above fails to answer your questions or concerns, please feel free to contact us in Second Life or via email.